FAQ's

Orders and Shipping

How much is shipping?

What if I need my order sooner?

When will my order ship?

When will out-of-stock pieces ship?

How do I track my order?

Is a signature required for delivery?

Can you ship to a P.O. Box or Puerto Rico, Hawaii, or Alaska?

Can I cancel or update my order?

Payment and Financing

What payment methods do you accept?

Can I finance my purchase?

Warranty and Exchange

What is your exchange policy?

Do you provide any warranty?

What if it’s been more than one year?

What if I don’t like my piece?

Gifting

Can I have my order gift-wrapped with a gift receipt?

Can I include a personalized gift message with my purchase?

Array Jewelry

What type of jewelry do you sell?

Where does Array get its jewelry?

Are the diamonds conflict-free?

Can I order a piece in a different size and/or metal finish?

Care and Repair

Can I get my jewelry repaired or changed by an outside jeweler? Does Array offer repair or resizing services?

How to clean solid gold jewelry?

Why is my jewelry leaving black marks?

How do I clean diamond, gemstone, or pearl jewelry?

How to clean silver and vermeil pieces?

How should I store my Array jewelry?

Try Before You Buy

How much does the Try-Before-You-Buy service cost?

What happens to the $149 if I don’t like anything in my box?

Do you place a hold on my credit card?

Do I get to give my input about the jewelry before it gets sent to me?

Will I get pieces in the gold finish and size I need?

What do I do if I decide to buy a piece from my try-on box?

How long do I have to try my pieces before being charged?

How do I ship the jewelry back to you?

What happens if I lose or damage a piece?

Can I return a piece that I’ve bought?

VIP Membership

Who are VIPs members?

What is VIP Membership?

How much does it cost to join?

Are there any membership requirements?

Do I get a choice in what is in my box?

How do I reschedule or skip my box?

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